Delivery and Return Policy
Return and Exchange Policy
You can return the products you bought from eculogi.com.tr within 14 days at the latest from the date of delivery by filling out the return form on the back of your invoice completely and paying against it by cargo.
However, the shipping fee of the products sent with other cargo companies belongs to the sender. Return and exchange of products that have expired without invoice, label, used, lost their resaleability or damaged products will not be accepted and will be sent back with payment against you. In addition, the products sold on our site must be in their original packaging, complete with all their contents, not physically damaged and used.
After your return is examined by the relevant units of eculogi.com.tr, the process will start by returning to you. When your return is approved, the product fee will be refunded within 3 days at the latest if you are contacted at your contact number. The process after that depends entirely on your bank and eculogi.com.tr has no right to intervene with your bank.
The full amount of the product you have purchased in installments is returned to your credit card, but the refund of the refund is reflected on your credit card by your bank. eculogi.com.tr is not responsible for delays caused by unreachable contact numbers . For detailed information, you can call +90 212 80 70 666 Customer Support Services or request information by e-mail from the Support Department.
What should I pay attention to when ordering an exchange?
When your return reaches the relevant units, you are returned to your account and your balance is loaded and the transaction is provided.Orders placed below your return amount are not exchanged. Change is provided for orders given the same or above the product amount you have sent.No fee is paid for orders given the same as the product amount you return.In orders given over your return, the shipping cost belongs to our company and the cost of payment at the door will belong to you.
How many days is the return and exchange period?
You can return the wrong product, wrong size and wrong color etc. shipments arising from eculogi.com.tr, without using, without losing the saleable feature of the product within 30 days from the date of delivery to you by contacting Customer Service +90 212 80 70 666 eculogi.com.tr and without incurring the shipping fee.
Apart from this period, your products cannot be returned and exchanged in any way. Products you will send defective; If all of the products you receive are defective, the replacement process cannot be provided. However, the refund and the shipping cost paid will be reflected back to our valued customers.
The product I received is defective, what should I do?
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